Effective July 23, 2026
1. Processing time
Orders placed before 2:00 PM ET on a business day are typically processed and dispatched the same day. Orders placed later, or at weekends and public holidays, are dispatched the next business day.
Orders may be held where payment verification or research-use attestation review is required. We will contact you if so.
2. Where we ship
We ship to all 50 United States, including APO/FPO addresses. We do not currently ship internationally.
3. Shipping methods and cost
Cost is calculated at checkout from destination, weight, and service selected.
- Standard — 3–5 business days
- Expedited — 2 business days
- Overnight — next business day
Transit times are carrier estimates, exclude the dispatch day, and are not guaranteed.
4. Carriers
We ship via USPS, UPS, and FedEx. The carrier is selected by service level and destination and shown in your dispatch confirmation.
5. Packaging
Orders ship in plain, unbranded outer packaging with appropriate internal protection. Temperature-sensitive items ship with suitable insulation and, where required, cold packs. All products are labelled in accordance with their research-use status.
6. Tracking
A tracking number is emailed when your order is dispatched. Allow up to 24 hours for the carrier to register the first scan.
7. Title and risk of loss
Title and risk of loss pass to you when the carrier takes possession of the shipment. Once delivered to the address you provided, responsibility for the package is yours.
8. Signature confirmation
Signature confirmation may be required at our discretion, and always for higher-value orders. If nobody is available the carrier will leave a notice and attempt redelivery under its own policy.
9. Address accuracy
You are responsible for providing a complete, accurate address. We cannot redirect a package once dispatched. Orders returned as undeliverable due to an incorrect address will be refunded less outbound and return shipping; reshipment requires a new order.
10. Lost shipments
If tracking shows no movement for 7 consecutive business days, contact aerwearbiz@gmail.com with your order and tracking number. We will open a carrier trace. Investigations typically take 8–15 business days; once resolved we will ship a replacement or issue a refund.
11. Damaged shipments
Photograph the outer packaging and contents before unpacking further, and email aerwearbiz@gmail.com within 48 hours of delivery. We will send a replacement or refund at our discretion.
12. Refused or unclaimed shipments
Packages refused at delivery, or unclaimed and returned to us, are refunded less outbound and return shipping costs.
13. Delays outside our control
We are not liable for delays caused by weather, carrier disruption, natural disaster, customs or regulatory action, or other circumstances beyond our reasonable control.