Effective July 23, 2026
1. 30-day return window
You may request a return within 30 days of delivery for any unopened product in its original, sealed condition.
2. Eligibility
- Unopened, with the manufacturer’s seal intact
- In original packaging, undamaged and with all labelling
- No sign of tampering, use, or improper storage
- Proof of purchase — order number or confirmation email
3. Not eligible
- Products whose seal has been broken
- Products showing signs of use, decanting, or reconstitution
- Products damaged by storage outside stated conditions after delivery
- Requests made more than 30 days after delivery
- Custom, bulk, or special-order items
Because these are research materials whose integrity depends on unbroken sealed storage, we cannot accept any opened item back into inventory. This is a product-integrity requirement, not a commercial preference.
4. How to request a return
- Email aerwearbiz@gmail.com with your order number and the item concerned
- Include photographs showing the sealed, unused product and its lot label
- We will issue a Return Merchandise Authorization (RMA) and return instructions
- Ship the product back in original packaging within 14 days of the RMA
- We inspect on receipt and process the refund within 5–7 business days
Returns sent without an RMA cannot be processed or refunded.
5. Return shipping
Where the return is due to our error — wrong item, defective product, damage in transit — we cover return shipping. Otherwise return shipping is at your expense. We recommend a tracked service; we are not responsible for returns lost in transit.
6. Refund method and timing
Refunds are issued to the original payment method. Funds typically appear within 5–10 business days depending on your bank or card issuer. Original outbound shipping charges are non-refundable except where the return is due to our error.
7. Damaged, defective, or incorrect items
Contact us within 48 hours of delivery with photographs of the item and its packaging. We will send a replacement or issue a full refund at our discretion, and you will not normally need to return the item.
8. No refunds based on research outcomes
Products are supplied as research materials with specifications stated on the certificate of analysis for each lot. We do not offer refunds on the basis of experimental results, research outcomes, or suitability for a particular application. If you believe a product does not conform to its certificate of analysis, contact us with your analytical data and we will investigate.
9. Cancellations
Orders may be cancelled without charge before shipment. Once a tracking number has been issued the order cannot be cancelled; follow the return process above.
10. Refusal of refunds
We may refuse a refund where the product has been used for a purpose prohibited by our Research Use Only Policy, where there is evidence of misuse or tampering, or where the order was placed fraudulently.
11. Chargebacks
If you believe a charge is incorrect, please contact us first — most issues resolve within a day. Filing a chargeback without contacting us may result in your account being suspended pending resolution.